Stellantis is expanding its new Light Commercial Vehicle Training Programme following the immediate success from its launch in April this year.
Operated for Vauxhall, Peugeot and Citroën retailers, the new Training Programme has 99 Master & Consultant Technicians trained and passed, with an improvement in first time fix rates and a decrease in diagnosis times.
Following the initial success, Stellantis is now expanding the Training Programme to both Aftersales Managers and Customer Service Advisors to continue to develop its customer service experience.
The LCV Training Programme is designed to ensure Stellantis’ Service Teams are equipped with all the latest product, specification and technical knowledge to manage its LCV customers as effectively as possible following the addition of a number of new models last year.
The LCV Training Programme comes as Vauxhall, Peugeot and Citroën are all among the top six brands for LCV sales so far in the year, accounting for more than a quarter of all new LCV sales in the UK in the first seven months.
Together, Vauxhall, Peugeot and Citroën have sold more than 55,000 LCVs in the first seven months of the year and account for 25.66% of the UK’s new LCV market*.
Vauxhall, Peugeot and Citroën are the only volume manufacturers in the UK able to offer fleets and businesses a fully electric variant across their entire LCV model range – giving buyers the possibility to choose a powertrain that best meets their needs.
The Vauxhall, Peugeot and Citroën LCV Training Programme provides retailers with a mix of Virtual Training Classrooms, attended training and eLearning modules, and aims to provide additional learning to staff with the goal of ensuring excellent customer experiences for all LCV buyers.