The online tool was launched in January as part of the body’s focus to make it quicker and simpler for motorists to resolve queries and complaints when buying and running a car, prior to formally raising a case with The Motor Ombudsman.
Using the “Find an answer” button at the top of any page of TheMotorOmbudsman.org website, the simple-to-navigate resource features over 80 articles across five different categories. They provide readily available responses to some of the most commonly asked consumer questions on vehicle ownership, and the areas covered by The Motor Ombudsman’s Chartered Trading Standards Institute approved Motor Industry Codes of Practice, spanning servicing and sales to new car and extended warranties.
The most frequently read article on the Knowledge Base, and accounting for nearly 800 views, was in the Service and Repair category on the topic of what a consumer is able to do if a garage has not successfully been able to fix the problem with their vehicle.
Mirroring the significant volume of Vehicle Sales Code contacts received by The Motor Ombudsman, questions around the purchase of a new or second hand car were the subject of six of the top 10 most viewed articles during the first three months of this year.