The Motor Ombudsman has partnered with automotive industry charity Ben to create ‘Steer’, a printed and free-to-download, quick-reference guide to help automotive businesses recognise and support their workers encountering mental health and wellbeing challenges. These are often driven by a whole host of factors from both within and outside Steer, the … [Read more...]
Service now and save on more expense down the road
A survey of independent garages and franchise dealer workshops by The Motor Ombudsman, has revealed the five most deferred aspects of vehicle maintenance by car owners, and where potentially expensive bills can be avoided. Over half of the vehicle repairers (56%) polled stated that they had seen consumers readily putting off essential repairs in the past … [Read more...]
Christmas is just down the road….
With only five weeks to go until Christmas Day, a study by The Motor Ombudsman has revealed a glimpse of ‘Car-istmas’ for the first time, showcasing what UK drivers are anticipating for the popular festive getaway. With millions traditionally hitting the road to spend time with friends and relatives for this much-loved annual occasion, the poll of 1,000 … [Read more...]
Complaints rise as motor trade fails more customers
The Motor Ombudsman has reported the highest ever volume of service and repair cases brought by consumers to its dispute resolution service during the third quarter of the year. Between 1 July and 30 September, the Ombudsman for the automotive sector received a total of 1,586 new submissions from motorists, up 18% from 1,348 in Q3 2023. This was slightly … [Read more...]
Car buying confidence is in the Genes
With the arrival of the new ‘74’ vehicle registration just around the corner, a Censuswide poll of 1,000 UK drivers commissioned by The Motor Ombudsman has revealed generational differences in consumer ‘Car Confidence’ when it comes to buying and owning a vehicle. The latest findings have also been used to create a new series of Motor Ombudsman ‘barometers’ … [Read more...]
Time to pick a star
The Motor Ombudsman is inviting nominations from consumers for the fifth edition of its Star Awards. The annual competition, launched in 2020, celebrates excellence in customer service delivered by Motor Ombudsman-accredited businesses across the UK, and individual team members working within these organisations. The Star Awards are made up of the Garage … [Read more...]
Motorists complaints soaring to record level
Complaints about garages, vehicles and service have soared by more than a third in recent months. The independent Motor Ombudsman said more than 1,600 cases were logged in three months, the most ever and a 35% rise over Q1 last year. It also took some 24,000 telephone calls about garages and that was a 56% rise over the same period last year. The analysts … [Read more...]
Tradelines 20 March
INEOS Automotive has launched a five-seat double cab Chassis variant of the Grenadier Quartermaster pick-up, aimed at specialist vehicle converters and commercial body builders worldwide. Developed in tandem with the Quartermaster pick-up, the Chassis Cab is engineered to deliver a class-leading combination of off-road capability and load-carrying … [Read more...]
Buyers beware but enjoy your new car
If you're thinking of looking about this weekend and buying a new 24-plate car from 1 March, you need to carefully consider what you are doing and realise you may loose a deposit, says The Motor Ombudsman. It has prepared a handy checklist to take you through the steps to satisfaction and avoid annoying mistakes. … [Read more...]
1.8 M drivers have The Knowledge
The Motor Ombudsman’s online Knowledge Base is five years old. Accessible on every page of the Ombudsman’s website, TheMotorOmbudsman.org, the Knowledge Base was introduced in January 2019 to help consumers find answers to frequently-asked questions, and information in relation to buying and owning a car. During the last half-decade, the Knowledge Base … [Read more...]
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