The Motor Ombudsman has a new search facility on its popular Garage Finder site to allow drivers to easily find and identify accredited businesses that service and repair electric vehicles. The latest upgrade to the online tool follows the body’s YouGov poll of 1,903 UK driving licence holders, which revealed that 84% of people would not know of a local business to get their electric vehicle … [Read more...]
Newslines 16 July
South Wales Central AM, Andrew RT Davies has called for the emissions protest in Cardiff to end. “Tackling climate change is a hugely important issue and one which the majority of the public is fully behind. However, the one sure way to lose hearts and minds in such a battle is to disrupt hardworking people on their morning commute, which is what’s happened in Cardiff today.” Insurance … [Read more...]
Rising use of on-line motor disputes service
The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year. The online tool was launched in January as part of the body’s focus to make it quicker and simpler for motorists to resolve queries and complaints when buying and running a car, prior to formally raising a case with The Motor Ombudsman. Using the … [Read more...]
Love your garage and rate their performance
If you love the services of your garage, the industry want to know about it. With Valentine’s Day fast approaching, a time when many express their affection for one another, The Motor Ombudsman is also encouraging consumers to share their feelings on any accredited businesses that they have used to either buy a new or used vehicle, or to have their car serviced or repaired. Using the Code … [Read more...]
Survey shows satisfaction with servicing
Brits are becoming happier with their garages and service centres. That’s the conclusion of a trade body which annually asks motorists about their experiences.The survey of 1,000 car owners by The Motor Ombudsman, the automotive dispute resolution provider, has revealed that consumers have an increasingly favourable perception of the vehicle service and repair sector when compared to the same … [Read more...]
Motor trade targeted for data protection courses
The Motor Ombudsman automotive dispute resolution provider has introduced an online training course on the General Data Protection Regulation. EU’s Data Protection Directive 1995 and the UK’s Data Protection Act 1998, have been replaced by the new piece of legislation throughout Europe since last friday. The engaging and informative e-learning course on the GDPR has been introduced following … [Read more...]
Ignorance is hit and miss
A study by The Motor Ombudsman, the automotive dispute resolution provider, has found 54% of respondents had very limited or no knowledge at all when choosing which garage to buy their first car from. Similarly, 53% didn’t know where to get their vehicle serviced when they first started driving. The handy one-stop point of reference, which can now be downloaded from TheMotorOmbudsman.org, … [Read more...]
Tradelines 21 June
The Swindon-made Honda Civic is enjoying a boom from the US, reports Automotive News Europe. Strong demand and a better exchange rate are helping and offset prices paid to import components so the car maker is thinking of competing for the next generation in 2021. The Motor Ombudsman says that MotorEasy, the car warranty provider and maintenance and ownership service, is now accredited to its … [Read more...]
Advertising does influence younger car buyers
Advertising influences a quarter of new car buyers. The annual New Car Code of Practice survey conducted by The Motor Ombudsman, has found that around a quarter (24%) of consumers are swayed in their choice of new car as a result of seeing an advert online, on TV or in print. The annual study looks at the buying experience and satisfaction of motorists who have visited a franchise dealer … [Read more...]
Welsh owners value local garages
Vehicle owners in Wales value their local garage. They are most likely out of any motorists in the UK to give the name of their local garage to family and friends, according to The Motor Ombudsman. A study by the automotive dispute resolution provider, asked consumers who have used a franchise dealer or independent garage that is accredited to its Chartered Trading Standards … [Read more...]
