Driver shortages continue to present one of the most significant challenges when it comes to the delivery of logistics operations.
Customer demand is greater than ever, with expectations for the provision of faster and more frequent deliveries sitting high on the agenda. Logistics businesses need to rethink the way they attract, engage and retain the right talent in order to keep up.
The percentage of packages sent on specified or next day delivery has grown from 43.9% in July 2016 to 50.2% in July 2018 according to the IMRG-MetalPack index.
In terms of deliveries, this equates to a whopping increase of 120m packages per year. Retailers promise it, customers expect and the supply chain has to uphold it.
Margins across the industry remain tight, owing largely to big retailers and the expectations they place upon their supply chain in order to remain competitive in the market.
Logistics businesses have very little opportunity to increase their profits unless they either improve the efficiency of their operations or grow the volume of deliveries they fulfil by tendering for more routes. In order to achieve the latter, carriers need to attract the right people to their depots and, equally as important, retain them.