An independent review has started into the DVLA, headquartered in Swansea & employing 6,000 staff.
The Government want it to fall in line with other departments and agencies to make a 5% cost savings and hopes the study will be completed by the end of this year and report early in 2024.
Janette Beinart, non-executive director of the Cabinet Office and National Highways, will lead the review.
The paper outlining the review said the DVLA holds details of 50 million drivers and 40 million vehicles, collected £7 Billion in excise duty and raised £260 million for the Treasury last year through the sale of personalised registrations and transfers.
Roads Minister Richard Holden said, “DVLA plays a crucial role in making sure drivers and vehicles can get around legally, safely and with confidence, giving drivers peace of mind by storing their records safely and tackling vehicle tax evasion.
“With over 80% of all transactions now being carried out online, this review will help us understand how the DVLA can continue to grow from strength to strength and how we can support it to become more digital to efficiently serve the increasingly digitally savvy driver.
“The review will also assess how DVLA works with its wide range of stakeholders within and outside of government to help keep Britain’s roads safe.”
DVLA Non-Executive Chair, Lesley Cowley OBE, added, “Our customers remain at the heart of everything we do at DVLA and we welcome this review as an opportunity to highlight our commitment to delivering world-class services, our role in keeping Britain’s roads safe, and the continued hard work and dedication of our over 6,000 staff.
“It comes at an important time for DVLA, as we continue to launch new digital services and set ambitious targets for the future, as a forward thinking, dynamic organisation.”