The Motor Ombudsman has seen the highest volume of service and repair cases brought by consumers in a single quarter so far this year. Between 01st July and 30 September, the Ombudsman for the automotive sector accepted a total of 1,348 new submissions from motorists, up 10% from 1,226 in the second quarter, and equating to a 13% increase versus the volume seen during the opening three months of … [Read more...]
73-plate buyers’ guide
Shop around for the car which suits you and your pocket with a new '73' plate. Ahead of the arrival of the new “73” vehicle registration in England, Wales and Scotland on the 1st of September, The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, is highlighting 12 handy tips for motorists to take into consideration when looking to buy a new car to help ensure that it meets their … [Read more...]
EV complaints rising, reports troubleshooter
Motorists' complaints about electric vehicles and dealers selling them are rising, reports The Motor Ombudsman. The latest increase may be put down to a greater number of consumers getting behind the wheel of pure battery-driven models, and the cost of living crisis driving more individuals to recoup financial losses, as pressures on household budgets continue to build. The … [Read more...]
Beware pitfalls of buying privately, warns Ombudsman
The Motor Ombudsman has warned motorists not to cut corners when buying their next used car. The cost-of-living crisis has led to an increase in first-time buyers considering cheaper options when the time comes to purchase their next vehicle. However, despite mounting costs elsewhere, the Motor Ombudsman says a used car is certainly not an area to look for quick shortcuts, … [Read more...]
Dealers sparking complaints over EVs
Customer service and purchase issues drove EV complaints to The Motor Ombudsman in 2022. The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, has revealed that issues relating to the purchase process or the service received from a business after buying a car, sparked the majority (41%) of consumer complaints about an electric vehicle (EV) in 2022. This marks an 8% … [Read more...]
As the 72-plate looms, take advice on getting a good deal
The 1 September sees the second vehicle plate change of 2022 in England, Wales and Scotland, with the arrival of the new “72” vehicle registration. A car is often the second most significant purchase after buying a property and The Motor Ombudsman dedicated to the automotive sector is highlighting ten handy tips for motorists when looking to get behind the wheel of a new vehicle. Shop around … [Read more...]
Fuel price rises accelerating ev move, says Ombudsman.
Rising fuel prices are making more drivers think of soon moving to an electric car, says a survey for The Motor Ombudsman, writes Kim Henson of Wheels-Alive. An online poll by the Ombudsman dedicated to the automotive sector has shown that, with prices at the pumps continuing to increase and reach record highs, nearly half (48%) of UK car owners are concerned about having a pure petrol or … [Read more...]
Car buyers researching rights more easily
The Motor Ombudsman’s Knowledge Base online resource designed to make it quicker and easier for motorists to resolve their query or complaint in relation to buying and owning a car prior to submitting a dispute, has achieved the milestone of one million views since launching in January 2019. Accessed via the ‘Find an answer’ button at the top of every page of TheMotorOmbudsman.org website, the … [Read more...]
£10,700 average claim by motorists for EV complaints
Dealers and software are failing buyers of electric cars, says The Motor Ombudsman. It's dedicated to the automotive sector, and has reported that a third (33%) of disputes submitted by consumers in relation to the purchase or ownership of an electric vehicle, to its dispute resolution service in 2021, were due to an issue at the point of sale, or because of the customer service they had … [Read more...]
2021 Garage Star Awards launched
The Motor Ombudsman dedicated to the automotive sector is launching the 2021 Garage Star Awards. It follows the success of the inaugural recognition programme last year, which saw over 800 online customer nominations for Motor Ombudsman-accredited garages and dealerships across the UK, and Cornwall-based Dukes AutoTech crowned the first national winner. During the next six … [Read more...]