Motor Codes says all three of its codes of practice for service and repair, vehicle warranty products and new cars have met the stringent requirements of the Chartered Trading Standards Institute Consumer Codes Approval Scheme.
The CCAS was launched in 2001 by the former Office of Fair Trading (OFT) to give the public increased confidence in trade associations and business organisations that operate codes of practice.
The latest endorsement follows a comprehensive audit by the CTSI which looked at several systems and processes that Motor Codes has in place, to ensure that motorists are receiving the highest standard of service.
The assessment examined areas such as the compliance of members, the consumer complaints procedure including Alternative Dispute Resolution (ADR), marketing and advertising by code members, and how the information of vehicle owners is being used to improve the codes and rates of customer satisfaction.
