Top accolades in the annual Toyota Best Retailer in Town awards have been won by FRF Group, named the Best Toyota Group for the second year running, and Steven Eagell Peterborough, winner of the Best Toyota Retailer title.
With a 20-year history, FRF won the Best Toyota Group award for its focus on engaging and developing its teams to provide service that exceeds customer expectations. The centre consistently reviews and enhances its processes to deliver consistently strong performance across its six centres in South Wales.
Mark Radcliffe, MD of FRF Group, said, “Once again, this result has been made possible by the hard work of the teams across our centres. We would also like to thank all our customers for their support.”
Helping Steven Eagell Toyota Peterborough earn the Best Toyota Retailer Award, Darren Wheatley, General Manager, is dedicated to ensuring the team focuses on a customer-first attitude, leading to the business delivering strong performances across all areas.
He added, “It was such an honour to receive the award, which was a result of the team committing to being ‘brilliant at the basics’ and ‘doing the right thing when no one is watching’.
“Their focus on putting the customer at the centre of everything is what makes them a winning team who put customers at the heart of all we do every day. A heartfelt thank you goes to everyone in the business for their contribution, but most of all for dedication to ensuring every customer is respected and receives the best service possible.”
Toyota teamwork: Mark Roden, Toyota (GB) Operations Director (above) with winners of the Toyota Group of the Year award, FRF Group – Tim Horsley, After Sales Manager, Allison Dixon- Jenkins, Group Business Centre Manager, and TV presenter, Mark Durdan-Smith.
The British-built Toyota Corolla Commercial reigns supreme in its class, retaining the Small Van of the Year title in the Van Fleet World awards for a third successive year.
Introduced as a unique proposition– a full hybrid small van based on the Corolla Touring Sports passenger car – it continues to set the bar for convenience and performance.
John Kendall, Van Fleet World Editor, said, “It’s a third-time win in succession for the Corolla Commercial, which, for the moment at least, has no real competitors. Even if it did, it has carved out a useful niche for itself. Its load area is accessible from both sides and the rear and it’s easy to drive with Toyota’s latest generation hybrid system introduced last year. This brings 60mpg within reach, and at petrol, not diesel prices.”
