A thorough handover process is vital for the growing number of electric vehicles now reaching buyers, says Birmingham based national vehicle movement and inspection firm DMN Logistics.
The continuing surge in electric vehicle (EV) demand, which has seen sales of new battery electric vehicles reach over a third of the market, is making the car handover an increasingly vital part of the vehicle delivery process and it is the driver’s best chance to find out as much information about the vehicle, according to the specialists.
With the increase in online vehicle purchases, many drivers may be less familiar with the actual functionality of vehicles with some only seeing their new car for the first time on delivery.
With operational differences and different driving and charging experiences, vehicle delivery operatives are best placed to inform, educate and offer quick and practical demonstrations during the vehicle handover.
According to DMN Logistics, here are a few tips:
- Before the delivery of your new vehicle, think about questions you have about the car to ask the delivery operatives – they will be able to answer your questions as they drive these vehicles every day.
- Ask about the basic differences in driving an ICE to an EV, especially slowing down / braking. The answer should help you feel more confident in driving it for the first time.
- Ask about charging. Delivery operatives can explain the ‘handshake’ between the plug and the car so that you are aware of the correct technique to use to ensure efficient charging and no delays.
- Ask about any features included in the car to help with driving efficiency. Ask for a demonstration of the technology to gain a better understanding and real-time experience on the software.
- To help deter range anxiety, ask questions about expected mileage in relation to battery charge levels. The operative will be able to give you a ‘typical’ mileage on a certain percentage of charge. It is also a good idea to ask about eco-mode and how this improves range.
Nick Chadaway, managing director at DMN Logistics said, “When taking delivery of your new EV you should take the time to become accustomed to the new vehicle and use the time with the delivery driver wisely.
“Our vehicle delivery operatives have had to adapt to new learning systems and therefore are best equipped to advise new car owners on how to drive an EV most efficiently.
“They are in the best position to ask for advice, and we suggest customers utilise their knowledge to gain familiarity and a better understanding of their new vehicle so that they feel more confident making the switch.