With the official start of summer just around the corner, this is a season when millions of people head abroad for a well-earned break to enjoy the scenic countryside, cities and beaches that mainland Europe has to offer. Taking their own car on a trip across the water, often gives motorists the added convenience and freedom of being able to set off … [Read more...]
Eevee charges into car names of choice
With the arrival of the ’25’ vehicle registration across showrooms in England, Scotland and Wales – a key milestone in the first quarter of the annual motoring calendar, a Censuswide poll commissioned by The Motor Ombudsman of almost 1,600 car owners, has revealed the top names that motorists are set to grant their pride and joy. The findings of … [Read more...]
Used cars spark most complaints about retailers
A new Insight Report from The Motor Ombudsman has shown that disputes in relation to buying a used car from a retailer, accounted for just under half (40%) of all the new cases opened by customers in 2024. This figure mirrors the trend seen by the Ombudsman’s independent and impartial Alternative Dispute Resolution service during the previous two calendar … [Read more...]
Rising costs challenge family budgets
This is going to be a tough year for families running cars who may be tempted to cut corners on costs. As the cost-of-living crisis deepens in 2025 with a second consecutive energy price cap rise and further utility bill increases on the horizon, hard-working households are also confronting difficult choices when it comes to car ownership, according to a … [Read more...]
Best garage in Wales – again!
Garej Arwyn Cyf, Caernarfon has won The Motor Ombudsman's regional 2024 Garage Star Award for Wales, for a second year. The Motor Ombudsman is pleased to announce that AJ Fleetcare, an independent garage in Leeds, has been crowned the 2024 winner of the National Garage Star Award – the top prize in the Ombudsman’s annual Star Awards competition. Now … [Read more...]
Soft-tyres hitting drivers’ hard in costs
A study by The Motor Ombudsman, the Ombudsman for the automotive sector, has revealed that drivers using their cars with tyres that are inflated below vehicle manufacturer recommended levels, is costing the nation’s motorists at least £112 million annually in wasted rubber. As well as presenting many hidden dangers, and increasing fuel consumption, running … [Read more...]
Car complaints are rising
The Motor Ombudsman has seen the highest volume of service and repair cases brought by consumers in a single quarter so far this year. Between 01st July and 30 September, the Ombudsman for the automotive sector accepted a total of 1,348 new submissions from motorists, up 10% from 1,226 in the second quarter, and equating to a 13% increase versus the volume … [Read more...]
73-plate buyers’ guide
Shop around for the car which suits you and your pocket with a new '73' plate. Ahead of the arrival of the new “73” vehicle registration in England, Wales and Scotland on the 1st of September, The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, is highlighting 12 handy tips for motorists to take into consideration when looking to buy a … [Read more...]
EV complaints rising, reports troubleshooter
Motorists' complaints about electric vehicles and dealers selling them are rising, reports The Motor Ombudsman. The latest increase may be put down to a greater number of consumers getting behind the wheel of pure battery-driven models, and the cost of living crisis driving more individuals to recoup financial losses, as pressures on household … [Read more...]
Beware pitfalls of buying privately, warns Ombudsman
The Motor Ombudsman has warned motorists not to cut corners when buying their next used car. The cost-of-living crisis has led to an increase in first-time buyers considering cheaper options when the time comes to purchase their next vehicle. However, despite mounting costs elsewhere, the Motor Ombudsman says a used car is certainly not an … [Read more...]
