A Motor Ombudsman poll of garages and workshops accredited to the body’s Motor Industry Code of Practice for Service and Repair, has revealed that recruiting a sufficient number of mechanics and MOT testers to meet consumer demand was the most significant concern for 67% of respondents when questioned about the main challenges encountered during 2021. … [Read more...]
Newslines 17 August
Powys is one of the more dangerous places for new drivers, warn Zutobi. Road accident statistics show there are about 351.1 accidents per 100,000 people, the second highest in the UK but about half the total for Westminster, London which is Britain’s worst accident area. A £30m scheme on the A55 to improve safety, further protect against flooding and … [Read more...]
Tradelines 3 February
Volvo Cars has received the highest global rating for its sustainability performance from EcoVadis, a leading provider of corporate sustainability assessments. According to EcoVadis, Volvo Cars’ sustainability performance deserves an Advanced Platinum Medal rating, placing Volvo Cars in the top one per cent among all 75,000 companies assessed by … [Read more...]
Bassetts SsangYong wins customer award
One of Wales’ oldest family dealerships has won a new award. Bassetts SsangYong has won the marque’s customer Experience Award for selling and leasing. This month sees the launch of carwow’s Retailer Awards showcasing the best performing carwow retailers and leasing partners of 2020. Bassetts SsangYong has been named the winner of the SsangYong Customer … [Read more...]
Fleets hold key to UK ev drive
The fleet sector’s pivotal role in delivering zero-emission road transport will see it responsible for 75% of battery electric vehicles on UK roads by 2025. To demonstrate the huge commitment that its members are making to decarbonise, the BVRLA has launched its new Plug in Pledge, which shows the rental, leasing and fleet operator sector owning and … [Read more...]
Independents to shine in new star awards
The Motor Ombudsman has announced its inaugural Garage Star Awards. The new accolades have been introduced to commemorate and recognise the individuals, teams and businesses within its extensive nationwide accredited network that have gone above and beyond to help motorists during the last 12 months. Any customer that has used an independent garage, … [Read more...]
Tradelines 4 December
The Motor Ombudsman has a new search facility on its popular Garage Finder site to allow drivers to easily find and identify accredited businesses that service and repair electric vehicles. The latest upgrade to the online tool follows the body’s YouGov poll of 1,903 UK driving licence holders, which revealed that 84% of people would not know of a local … [Read more...]
Newslines 16 July
South Wales Central AM, Andrew RT Davies has called for the emissions protest in Cardiff to end. “Tackling climate change is a hugely important issue and one which the majority of the public is fully behind. However, the one sure way to lose hearts and minds in such a battle is to disrupt hardworking people on their morning commute, which is what’s … [Read more...]
Rising use of on-line motor disputes service
The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year. The online tool was launched in January as part of the body’s focus to make it quicker and simpler for motorists to resolve queries and complaints when buying and running a car, prior to formally raising a … [Read more...]
Love your garage and rate their performance
If you love the services of your garage, the industry want to know about it. With Valentine’s Day fast approaching, a time when many express their affection for one another, The Motor Ombudsman is also encouraging consumers to share their feelings on any accredited businesses that they have used to either buy a new or used vehicle, or to have their car … [Read more...]
