Dealers are charging as much as £1,248 just to supply and fit a new battery on an ordinary family car, a new investigation by Auto Express has revealed. Massive variations in the prices different dealers demand for the same work were also revealed in the mystery shopping exercise comparing the cost of new batteries for Britain’s 20 best-selling … [Read more...]
Dealers offered one-stop check on vehicles
Thousands of motor traders across the UK will be able to perform a provenance check and value a vehicle using a new one-stop portal from Cazana and Experian. In this fast-changing market dealers need accurate, real-time insight on which cars to buy, their provenance and how to price vehicles appropriately to attract consumer demand. The companies’ new joint … [Read more...]
Battery cars and Welsh buyers bucking the trend
New car sales in Wales are holding up better than the rest of mainland Britain and pure battery vehicles are booming toward record numbers. SMMT figures for July showed a drop of just 1.18% to 5,551 registrations last month while they went down over 2% in Scotland and a whopping 4.57% in England. Meanwhile, dealers in Northern Ireland reported a modest … [Read more...]
Mitsubishi UK dealers are global stars
Mitsubishi Motors in the UK has been honoured for its outstanding and innovative performance in the brand’s inaugural global customer service awards. The company received the coveted Best Performance Award from Keiichi Sato, Vice-President of Global Aftersales at Mitsubishi Motors Corporation, after distributors from markets across the globe scrutinised … [Read more...]
Dealers disappointing customers with servicing – J D Power
Dealers are letting down customers and their brands with poor communication when it comes to servicing, according to the J.D. Power 2019 UK Customer Service Index Study released today. While some brands stand out for good communication, others are missing opportunities to build trust, relationships and satisfaction. Sizable gaps exist between how … [Read more...]
Doctors are prescription for problems
A study by GoCompare Car Insurance has found GPs are the most likely to make a claim due to an accident that was their fault. Analysis shows more than one in every eight (12.4%) GPs has made at least one ‘at-fault’ claim in the past year – more thandouble the national average across all occupations (6%). Interestingly, 11.6% of these claims involved no … [Read more...]
Motorists’ deep unhappiness with dealer finance services
A mystery shop of car dealerships has revealed there is nation-wide consumer confusion about car finance, stemming from a lack of transparency and inconsistent sales practices. The research by Confused.com comes ahead of the results of a review by the Financial Conduct Authority into the growing motor finance sector, which will review potential for … [Read more...]
Dealers still dominate car sales over internet searching
Despite the internet becoming the most common source for researching a car, consumers still rely on car dealers when actually making a purchase, according to the second iteration of the Britain Under the Bonnet report produced by Close Brothers Motor Finance. The findings reveal that well over half (57%) of motorists used the internet to help inform their … [Read more...]
Personal data dilemma for dealers
Personal data stored in vehicle satnav and phones is going to be a headache for dealers in future. Satnav address records and Bluetooth phone information stored on used cars and vans are set to create a headache for remarketing companies with the arrival of General Data Protection Regulation (GDPR) next year, says the Vehicle Remarketing … [Read more...]
