Gravells of Bridgend has swept the board in the annual Kia UK dealer awards.
The 2022 Kia Dealer Excellence Awards celebrate the best performing dealerships of the past year and each of the award winners were commended for their exceptional efforts over the past twelve months across sales, after sales and customer experience categories.
For the second consecutive year, the overall ‘Dealer of the Year’ award went to Gravells (Bridgend).
In addition to its overall win, Gravells (Bridgend) was named the winner of the After Sales Excellence Award. The dealership was praised for its performance across the key metrics including parts, accessories and service plans.
The awards were announced at a special ‘Kia Together’ event attended by Kia’s dealer partners and Kia UK’s directors in honour of the milestone reached in 2022, when for the first time more than 100,000 cars were sold over the course of the year.
Stimulating this success, the Sportage proved to be Kia’s most popular model, ending the year as the sixth best-selling car across the UK market. The year also saw an all-new Niro launched, Kia’s second best-selling model family, as well as the new XCeed and performance orientated EV6 GT – Kia’s most powerful model ever launched.
Paul Philpott, President and CEO of Kia UK Limited said, “Congratulations to all winners, who each demonstrated exceptional service to our customers and represented our brand with excellence.
“Last year saw us achieve our long-term vision to grow from selling fewer than 30,000 new cars annually 15 years ago, to selling more than 100,000 for the first time in 2022. This is a simply massive achievement.
“We are immensely proud of our dealer partners who have each helped deliver a record market share for Kia last year, as well as continuous innovation in the face of unique challenges, ensuring customers and their communities are always placed at the heart of the business.”
Paul Philpott added, “A special congratulations to Gravells Bridgend, which above all demonstrated exceptional service to our customers and represented our brand with excellence. 2022 was a landmark year for Kia, reaching 100,000 sales for the first time in a year, and this was in no small part thanks to the dedication of our dealers, such as Gravells Bridgend. I’m delighted to present the Bridgend team with the coveted Dealer of the Year award, along with the After Sales Excellence award. Congratulations to the team!”
Jonathan Gravell, Managing Director at Gravells, replied, “We’re delighted with these awards that really put a cap on an amazing year for Gravells, Kia and our customers. We are immensely proud of all our dealerships and their proven focus on customer service. Of course, a special mention is due to Cassian and his team for their incredible efforts in taking Gravells Bridgend to the top of the leaderboard.”
Cassian Wright, General Manager at Gravells Bridgend, added, “To win Dealer of the Year is one thing, but to come away with the After Sales Excellence Award as well is fantastic and a great way for Kia to thank the team at Bridgend for all their hard work over the past year. 2022 brought its own challenges, with industry supply and the cost-of-living crisis in particular, but the team persevered and always put our customers first. These awards are a wonderful reflection of their efforts and we look forward to what 2023 brings.”
Gravells Kia Bridgend is Wales’ largest Kia dealership and one of the six Gravells Kia dealers, with locations at Kidwelly, Narberth, Swansea, Abergavenny and Hereford. Services include new and second-hand car sales, as well as MOTs, servicing and repairs.