The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year. The online tool was launched in January as part of the body’s focus to make it quicker and simpler for motorists to resolve queries and complaints when buying and running a car, prior to formally raising a … [Read more...]
Dealers disappointing customers with servicing – J D Power
Dealers are letting down customers and their brands with poor communication when it comes to servicing, according to the J.D. Power 2019 UK Customer Service Index Study released today. While some brands stand out for good communication, others are missing opportunities to build trust, relationships and satisfaction. Sizable gaps exist between how … [Read more...]
Newslines 25 February
The latest Mazda3 coming to the UK from May will begin at £20,595. The 18-strong range of petrol and diesel hatchbacks has five trims running up to £27,735. Ford will conduct an investigation after concerns raised by its own employees over the 'analytical modelling' standards that it employs as part of its US fuel economy and emissions compliance … [Read more...]
EVs & hybrids used propositions explained
The increasing numbers of electric and hybrid vehicles making their way onto the used market will be the focus of the first Vehicle Remarketing Association meeting of 2019, taking place on 23 January at Fleet Auction Group, Coalville. Key presentations will include Ian Featherstone of the Energy Saving Trust on background drivers for EV and hybrid … [Read more...]
Resolve to check out new car deals with care
The new year is finally here and for a lot of us that means a fresh start; a new job, an expensive gym membership or the tempting thought of buying a new or used car. However, today’s high-tech cars can be concealing unknown wallet-crunching problems. Fortunately, you don’t need a degree in electronics or a mobile diagnostic machine. Just follow our … [Read more...]
New Year, new car, know your rights
The festive season is a period when consumers splash out on presents for friends and family, and a time when some look to treat themselves or others to a new car. The Motor Ombudsman, the automotive dispute resolution provider, is therefore providing consumers with the following top tips to help steer them in the right direction. Accredited seller It’s … [Read more...]
Warranty worries over technology and responsibility
New technology and parts sharing is posing a tough challenge for vehicle makers to decide on warranty cover. Warranty and quality specialists from automotive suppliers met at the 2018 CLEPA Warranty Conference in Frankfurt, to discuss the future challenges in managing warranty in the future and the headline of the conference was “Warranty in a digital … [Read more...]
Tradelines 25 July
Hyundai Motor UK has launched an industry-first online service and repair plan platform which allows customers and dealers to build tailored packages based on driving habits, vehicle age, mileage and usage. Moving away from the traditional ‘fixed price’ service plan options, Hyundai’s innovative new offering will allow customers to access a plan that is … [Read more...]
Motorists will pay more for trusted work
A significant number of British drivers are happy to pay more to use a trusted garage than get work done cheaper elsewhere, according to the AA Garage Guide. Research shows that over a third (37%) of motorists would rather pay more to use a garage they trust than find a cheaper option, while 23% of drivers claim they would go out of their way to visit an … [Read more...]
Best cars for retaining value, from the expert
The minute you drive your new car out of the dealership, its value dramatically drops - but there are some models that will hold their worth far better than others. If you're thinking of buying a new car for the April 18-plate, you should consider that Automotive data experts cap hpi has compiled this list of depreciation busting cars – vehicles that … [Read more...]
