A new Insight Report from The Motor Ombudsman has shown that disputes in relation to buying a used car from a retailer, accounted for just under half (40%) of all the new cases opened by customers in 2024. This figure mirrors the trend seen by the Ombudsman’s independent and impartial Alternative Dispute Resolution service during the previous two calendar … [Read more...]
Tradelines 10 July
INEOS Automotive becomes part of a portfolio of 45 carmakers in the UK that have so far pledged their adherence to The Motor Ombudsman’s Chartered Trading Standards Institute best practice, and to going beyond the standards required by law with regards to the provision of new vehicles and new car warranties. The 4X4 maker’s accreditation under the Vehicle … [Read more...]
Rising use of on-line motor disputes service
The Motor Ombudsman has recorded in excess of 12,000 searches and 25,000 article views on its Knowledge Base during the first quarter of this year. The online tool was launched in January as part of the body’s focus to make it quicker and simpler for motorists to resolve queries and complaints when buying and running a car, prior to formally raising a … [Read more...]