The Motor Ombudsman has warned motorists not to cut corners when buying their next used car. The cost-of-living crisis has led to an increase in first-time buyers considering cheaper options when the time comes to purchase their next vehicle. However, despite mounting costs elsewhere, the Motor Ombudsman says a used car is certainly not an … [Read more...]
Dealers sparking complaints over EVs
Customer service and purchase issues drove EV complaints to The Motor Ombudsman in 2022. The Motor Ombudsman, the Ombudsman dedicated to the automotive sector, has revealed that issues relating to the purchase process or the service received from a business after buying a car, sparked the majority (41%) of consumer complaints about an electric vehicle … [Read more...]
As the 72-plate looms, take advice on getting a good deal
The 1 September sees the second vehicle plate change of 2022 in England, Wales and Scotland, with the arrival of the new “72” vehicle registration. A car is often the second most significant purchase after buying a property and The Motor Ombudsman dedicated to the automotive sector is highlighting ten handy tips for motorists when looking to get behind the … [Read more...]
Fuel price rises accelerating ev move, says Ombudsman.
Rising fuel prices are making more drivers think of soon moving to an electric car, says a survey for The Motor Ombudsman, writes Kim Henson of Wheels-Alive. An online poll by the Ombudsman dedicated to the automotive sector has shown that, with prices at the pumps continuing to increase and reach record highs, nearly half (48%) of UK car owners are … [Read more...]
Car buyers researching rights more easily
The Motor Ombudsman’s Knowledge Base online resource designed to make it quicker and easier for motorists to resolve their query or complaint in relation to buying and owning a car prior to submitting a dispute, has achieved the milestone of one million views since launching in January 2019. Accessed via the ‘Find an answer’ button at the top of every … [Read more...]
£10,700 average claim by motorists for EV complaints
Dealers and software are failing buyers of electric cars, says The Motor Ombudsman. It's dedicated to the automotive sector, and has reported that a third (33%) of disputes submitted by consumers in relation to the purchase or ownership of an electric vehicle, to its dispute resolution service in 2021, were due to an issue at the point of sale, or because … [Read more...]
2021 Garage Star Awards launched
The Motor Ombudsman dedicated to the automotive sector is launching the 2021 Garage Star Awards. It follows the success of the inaugural recognition programme last year, which saw over 800 online customer nominations for Motor Ombudsman-accredited garages and dealerships across the UK, and Cornwall-based Dukes AutoTech crowned the first national … [Read more...]
New Year, new car, know your rights
The festive season is a period when consumers splash out on presents for friends and family, and a time when some look to treat themselves or others to a new car. The Motor Ombudsman, the automotive dispute resolution provider, is therefore providing consumers with the following top tips to help steer them in the right direction. Accredited seller It’s … [Read more...]
