The Motor Ombudsman is inviting nominations from consumers for the fifth edition of its Star Awards. The annual competition, launched in 2020, celebrates excellence in customer service delivered by Motor Ombudsman-accredited businesses across the UK, and individual team members working within these organisations. The Star Awards are made up of the Garage … [Read more...]
Motorists complaints soaring to record level
Complaints about garages, vehicles and service have soared by more than a third in recent months. The independent Motor Ombudsman said more than 1,600 cases were logged in three months, the most ever and a 35% rise over Q1 last year. It also took some 24,000 telephone calls about garages and that was a 56% rise over the same period last year. The analysts … [Read more...]
Uncoiling the myths about future EVs
Forthcoming advances in electric vehicles (EVs) are the focus of a new white paper by the Vehicle Remarketing Association. Called “The Future of Electric Vehicle Technology”, it has been written by battery electrochemist Euan McTurk, creator and presenter of Plug Life Television, a YouTube channel about EVs. It covers topics including diversification of … [Read more...]
Parts suppliers struggling and issue warnings
The European automotive supply industry, a vital pillar of the EU economy, is confronted with volatility and uncertainty from both their customers and upstream suppliers. Despite facing substantial headwinds, industry players maintain a cautious optimism, navigating through challenges and strategising for transformation. High levels of uncertainty … [Read more...]
RAC report over 50% jump in potholes damage
The RAC attended 7,904 breakdowns in the first quarter of 2024 due to bad road surfaces, up 53% on the last three months of 2023, a clear sign that the UK is suffering a pothole epidemic as roads continue to crumble. Analysis from the driving services company shows it’s been far from a smooth start to the year for the nation’s drivers, with pothole-related … [Read more...]
Used cars with hidden hit histories
UK drivers are at risk of making a huge mistake when buying used cars, as seven in 10 admit to not knowing what it means when a car has a category S or N insurance classification against it. This means the vehicle was ‘written off’ after being involved in an incident that resulted in an insurance claim. Being unable to identify these categories could mean … [Read more...]
Zero Servicing suggestion is non-starter, says FleetCheck
Working towards towards “zero servicing” – with vehicles never having to visit workshops unless a fault was detected – presents huge dangers for vehicle operators, says FleetCheck. Peter Golding, managing director, was responding to recent news that Tesla is recruiting staff for a project called “Zero Service” under the banner, “At Tesla, we believe that … [Read more...]
Newslines 9 April
The first electric Metro train ran north of Cardiff to Pontypridd during daylight hours on a test of the latest Stadler 756 model combination, which will be the backbone of the new Valleys services. Following the test run, further routes on the Core Valleys Network will see testing take place in the coming weeks before the start of an intensive train crew … [Read more...]
Service to avoid costly unexpected bills
Over half of UK drivers are unaware of when their next car service is due, meaning they could be driving around with minor defects which could become major problems in the future. To help prevent this, Graham Conway, Managing Director at Select Car Leasing, has outlined the importance of regular services and when they’re required. Costly Repairs “Skipping … [Read more...]
Dazzled drivers straining to see
Bright headlights may have to be dimmed to prevent dazzling drivers. The RAC has welcomed a commitment from the Government to commission an independent study into the issue of headlight glare, after research showed an overwhelming majority of drivers affected – as many as eight-in-10 – believe the problem is getting worse. Responding to a petition set up … [Read more...]
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