Complaints about garages, vehicles and service have soared by more than a third in recent months. The independent Motor Ombudsman said more than 1,600 cases were logged in three months, the most ever and a 35% rise over Q1 last year. It also took some 24,000 telephone calls about garages and that was a 56% rise over the same period last year. The analysts say heightened cost of living with … [Read more...]
Agency dealers are giving poorer service
Adoption of the dealer agency model appears to be leading to poorer quality vehicle deliveries in at least some instances, says the Association of Fleet Professionals. Members of the organisation have complained of a fall in standards, with electric vehicles (EVs) being delivered with little charge and internal combustion cars with only a small amount of fuel. Paul Hollick, chair at the AFP, … [Read more...]