Some 10% of Brits have been the victim of fraud when buying a car, according to the latest ‘The Road Ahead’ research from Close Brothers Motor Finance. With the growth and evolution of the motor industry and its market, changes to the car buying experience over time have provided consumers with more choice, but also presented scammers with more … [Read more...]
Newslines 2 August
Cardiff is a hot spot for car thieves. The Welsh capital has generated some of the highest tweets from owners asking for users to look out for their car and it’s in the UK top ten at fifth, according to the analysis by Scrap Car Comparison, and ranking just behind Athens but is worse than Rome and London. Online used car disruptor Carzam was more than … [Read more...]
Showrooms still pull in buyers, but face new rules
The majority of car owners (55%) still buy their car from a car showroom, increasing to 64% of over 55s, compared to just 38% of under 34s. The survey of 2,000 UK drivers, commissioned by InsuretheGap.com, finds that over a third (36%) buy from showrooms (men 38% and women 34%) so they can part-exchange their vehicle, get a warranty (33%) and because they … [Read more...]
Car buyers researching rights more easily
The Motor Ombudsman’s Knowledge Base online resource designed to make it quicker and easier for motorists to resolve their query or complaint in relation to buying and owning a car prior to submitting a dispute, has achieved the milestone of one million views since launching in January 2019. Accessed via the ‘Find an answer’ button at the top of every … [Read more...]
Staff are letting down dealers, say buyers
Expectations among car buyers are almost always satisfied by dealers, but customers remain less happy with the quality of dealer staff, research has revealed. The finding comes from a unique deep dive into the experiences of car buyers just revealed by Autovia, Britain's leading publisher of automotive advice and information. Every aspect of the buying … [Read more...]
Post Coronavirus symptoms trouble trade
The recovery from Covid-19 continues to be the main concern for car dealers when thinking about the future of their business, according to new research from Close Brothers Motor Finance. Over a third (35%) of dealers surveyed in the Dealer Satisfaction Survey said that Covid-19 recovery and the potential for future lockdowns poses the biggest threat to … [Read more...]
Rising hesitancy over buying is the new norm
There is no doubt that new and used car sales are right at the forefront of the car retailer’s commercial strategy at the moment, said Rupert Pontin, Director of Insight at Cazana, the motor trade analysts. As another week of strong sales performance passed by and the retailers continued to make the most of the pent-up buyer demand, new car sales looked … [Read more...]
Seeing is believing say car buyers
While the pandemic has accelerated online buying across multiple sectors, most drivers are not quite ready to take the leap and buy a new car online without seeing it first. According to Close Brothers Motor Finance’s Britain Under the Bonnet Report, a new car tops the list of things that people would research online but need to see in real life before … [Read more...]
Trouble cooking for retailers and manufacturers
Dealers and car makers face yet more disruption next year as Google ends the practice of easily identifying potential customers through their internet browsing activity. That's the warning from automotive content and ecommerce experts, Autovia, who believe that the motor retail industry has yet to wake up to the coming challenge. Many marketing departments … [Read more...]
BREAKING NEWS: Driving lessons restart monday
Driving lessons in Wales can restart on monday 12 April. Transport secretary Grant Shapps said driving tests will resume 10 days later on 22 April and to help clear the backlog of candidates, the Driver and Vehicle Standards Agency will offer more tests and examiners, including at weekends and on bank holidays. Driving tests for motorcycles, … [Read more...]
