Mercedes-Benz UK has lauched its new Agency scheme for selling cars with a reduced role for traditional dealers. It says the programmes creates a new way to purchase a new car, providing customers with a contemporary and luxury buying experience. In the week before it introduced its Agency scheme, the car maker was in the High Court where preliminary … [Read more...]
Carshop Cardiff click & collect is Covid challenger
As First Minister, Mark Drakeford, warned that there is “not much headroom for change” around Wales’ Tier 4 lockdown restrictions many were panicking, but a few local businesses are feeling much calmer this time around. One is CarShop Cardiff, a used car store located on Penarth Road which has been operating for 15 years and reported positive annual … [Read more...]
BREAKING NEWS: Welsh showrooms can reopen next week
Car dealerships in Wales can resume normal trading with local customers from Monday morning. The Welsh Government earlier announcing the post-lockdown actions said non-essential businesses which closed at the beginning of last week can reopen with social distancing safeguards in place. Dealerships in England must close on thursday for a month under … [Read more...]
Top tips for dealers to safely reopen
The motor retail industry is preparing to get back to business, with car dealerships beginning to open their showrooms. But times have certainly changed over the last few months, business as usual is different and companies will need to navigate what the ‘new normal’ looks like. There’s no doubt that it will be a very different retail … [Read more...]
Buyers looking for dearer models after lockdown
Data from the online car marketplace BuyaCar.co.uk reveals that the average price of cars being reserved for purchase when lockdown is eased has shot up to a record level. Average prices paid on BuyaCar.co.uk fell to a three-year low of £11,366 during April this year - down from £13,590 paid during April 2019. But the first week in May has seen the average … [Read more...]
Dealers disappointing customers with servicing – J D Power
Dealers are letting down customers and their brands with poor communication when it comes to servicing, according to the J.D. Power 2019 UK Customer Service Index Study released today. While some brands stand out for good communication, others are missing opportunities to build trust, relationships and satisfaction. Sizable gaps exist between how … [Read more...]
