The Motor Ombudsman has reported the highest ever volume of service and repair cases brought by consumers to its dispute resolution service during the third quarter of the year. Between 1 July and 30 September, the Ombudsman for the automotive sector received a total of 1,586 new submissions from motorists, up 18% from 1,348 in Q3 2023. This was slightly … [Read more...]
£10,700 average claim by motorists for EV complaints
Dealers and software are failing buyers of electric cars, says The Motor Ombudsman. It's dedicated to the automotive sector, and has reported that a third (33%) of disputes submitted by consumers in relation to the purchase or ownership of an electric vehicle, to its dispute resolution service in 2021, were due to an issue at the point of sale, or because … [Read more...]
EVs will spark change in servicing and costs
The widespread growth in electric cars is going to forever change servicing. ClickMechanic.com, the online car repair marketplace, has looked in detail at the emergence of electric cars and its beneficial differences from the standard diesel/petrol cars that largely dominate the automotive industry. Andrew Jervis, co-founder and CEO at … [Read more...]
Insurers are raising motor costs by stealth
Analysis of car insurance policies reveals that since 2012 admin fees have become more commonplace with charges increasing by twice the rate of inflation, but you'd hardly know about it. Cancellation fees have risen by 49% since 2012; Charges for mid-term policy alterations have increased by 38%; GoCompare Car Insurance urges drivers to … [Read more...]
