The Motor Ombudsman, the automotive dispute resolution provider, has unveiled the “#talk2resolve” campaign on their Twitter page (@Motor_Ombudsman).
The aim of the online awareness drive is to emphasise the importance of consumers giving a business the opportunity to resolve a complaint directly with them, prior to involving an impartial alternative dispute resolution (ADR) provider, such as The Motor Ombudsman.
The launch of the social media initiative comes in response to instances where vehicle owners are seeking assistance from The Motor Ombudsman without following the internal complaints process of the business that provided a vehicle repair, car or warranty.
This may be due to motorists being unaware that speaking to them should always be the first port of call when looking to conclude an issue, or the result of a breakdown in relations, thereby deterring consumers from making an attempt to find a suitable resolution.
Consumers should always give businesses accredited to The Motor Ombudsman up to eight weeks to formally respond to a complaint in writing, although this can be a lot earlier for issues that are less complex.