Welsh Kia dealership Gravells of Kidwelly has scored a near perfect result during independent marking of their performance.
Kia dealerships Ken Jervis (Stoke-on-Trent), Gravells (Kidwelly) and Drayton Motors (Boston) are the first ever motor dealerships to be accredited with the ‘ServiceMark with Distinction’ by the Institute of Customer Service (ICS).
‘ServiceMark with Distinction’ is the highest level of accreditation awarded by The Institute that is currently only held by 14 organisations in the UK and has never before been awarded to an automotive dealership, highlighting the excellent customer service at Kia dealerships.
Gravells Kia (Kidwelly) scored 92.01 per cent for ServCheck and 93.1 per cent for Business Benchmarking.
Jonathan Gravell, Dealer Principal at Gravells Kia (Kidwelly), added: “We’re delighted to receive this accreditation, which is further credit to our staff always putting customers first.
“Independent recognition is hugely rewarding and flattering for our staff to receive, while reassuring customers that they are the heart of our business. We thrive on customer feedback and feel as though our community is our family.”
“For three of those dealerships to have achieved ServiceMark at distinction level – including Ken Jervis Kia (Stoke-on-Trent), Gravells Kia (Kidwelly) and Drayton Motors Kia (Boston) – demonstrates the consistency of approach and dedication to serving their customers and empowering their representatives, while continuously improving their service offering.”
Paul Philpott, President and CEO of Kia UK Limited added, “This is a truly remarkable achievement; congratulations to all the staff at the three dealerships. This is further proof that the Kia dealer network works hard to consistently put customers first. We believe this is integral to Kia’s success, while giving customers confidence that Kia dealerships put service at the heart of their business.”
The ICS accreditations follow Kia earning the Feefo ‘Gold Trusted Service’ award for its dealer network in January 2021.